Customer Relationship Archives - Third Eyesight https://myechoproject.com/TES/category/customer-relationship/ Sat, 21 Feb 2026 15:10:15 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0.4 Consumption! Brands, e-Commerce, Mom&Pop stores in India – a conversation with Devangshu Dutta [VIDEO] https://myechoproject.com/TES/consumption-brands-e-commerce-mompop-stores-in-india-a-conversation-with-devangshu-dutta/ https://myechoproject.com/TES/consumption-brands-e-commerce-mompop-stores-in-india-a-conversation-with-devangshu-dutta/#respond Sat, 14 Feb 2026 07:13:00 +0000 https://www.thirdeyesight.in/?p=6933 This episode of theUpStreamlife is a freewheeling conversation between Vishal Krishna and Devangshu Dutta, founder of Third Eyesight, with insights into the growth of modern retail and consumption in India, brand building and M&A, the balance of power between brands and retailers/platforms, sustainability vs growth and many other aspects, and is well-suited for founders and […]

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]]> https://myechoproject.com/TES/consumption-brands-e-commerce-mompop-stores-in-india-a-conversation-with-devangshu-dutta/feed/ 0 BT-PRICE Survey: How the Gen Z consumer is coming of age https://myechoproject.com/TES/bt-price-survey-how-the-gen-z-consumer-is-coming-of-age/ https://myechoproject.com/TES/bt-price-survey-how-the-gen-z-consumer-is-coming-of-age/#respond Sat, 31 Jan 2026 07:50:12 +0000 https://www.thirdeyesight.in/?p=6872 Surabhi Prasad, Business Today Print Edition: 01 Feb, 2026 The last two years—2024 and, more notably, 2025—saw a wave of protests by a new generation of students and young professionals looking for political change, better economic conditions and more climate awareness across countries, including Bangladesh, Nepal, Indonesia and the Maldives. But beyond these uprisings, Gen […]

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]]> https://myechoproject.com/TES/bt-price-survey-how-the-gen-z-consumer-is-coming-of-age/feed/ 0 Beyond the noise – how D2C brands are reinventing retail [VIDEO] https://myechoproject.com/TES/beyond-the-noise-how-d2c-brands-are-reinventing-retail-video/ https://myechoproject.com/TES/beyond-the-noise-how-d2c-brands-are-reinventing-retail-video/#respond Wed, 28 Jan 2026 14:56:00 +0000 https://www.thirdeyesight.in/?p=6936 What does it actually take to build a fashion brand in India? This panel (“Beyond the Noise- How D2c Fashion Brands Are Reinventing Retail”) at the 25th Edition of India Fashion Forum focussed on some real answers, in a refreshing, down-to-earth conversation moderated by Devangshu Dutta (Founder, Third Eyesight), with the founders of DeMoza (Agnes […]

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]]> https://myechoproject.com/TES/beyond-the-noise-how-d2c-brands-are-reinventing-retail-video/feed/ 0 High-value Products Online: Serious Revenue or Just a Digital Showcase? https://myechoproject.com/TES/high-value-products-online-serious-revenue-or-just-a-digital-showcase/ https://myechoproject.com/TES/high-value-products-online-serious-revenue-or-just-a-digital-showcase/#respond Tue, 04 Nov 2025 12:36:24 +0000 https://www.thirdeyesight.in/?p=6804 Yash Bhatia, IMPACT 4 November 2025 It started with groceries. Quick commerce started delivering milk, bread, and eggs in 10–15 minutes, which seemed revolutionary enough in 2022. Then came the iPhone 14 launch, and suddenly, quick commerce wasn’t just about convenience; it was about spectacle. Overnight, India’s app-based delivery ecosystem became the stage for a […]

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]]> https://myechoproject.com/TES/high-value-products-online-serious-revenue-or-just-a-digital-showcase/feed/ 0 Chinese fast-fashion platform Shein ramps up speed, scale to win India market https://myechoproject.com/TES/chinese-fast-fashion-platform-shein-ramps-up-speed-scale-to-win-india-market/ https://myechoproject.com/TES/chinese-fast-fashion-platform-shein-ramps-up-speed-scale-to-win-india-market/#respond Wed, 24 Sep 2025 12:59:00 +0000 https://www.thirdeyesight.in/?p=6756 Shabori Das & Sagar Malviya, Economic Times Bengaluru/Mumbai, 24 September 2025 Chinese fast-fashion platform Shein plans to triple the number of launches in India and shrink its design-to-launch timeline by a third to deepen its push into an increasingly competitive market, a top official said. The company, which re-entered India through a partnership with Reliance […]

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]]> https://myechoproject.com/TES/chinese-fast-fashion-platform-shein-ramps-up-speed-scale-to-win-india-market/feed/ 0 Shiprocket Unveils Shunya AI: What The E-Commerce AI Shift Means for MSMEs https://myechoproject.com/TES/shiprocket-unveils-shunya-ai-what-the-e-commerce-ai-shift-means-for-msmes/ https://myechoproject.com/TES/shiprocket-unveils-shunya-ai-what-the-e-commerce-ai-shift-means-for-msmes/#respond Wed, 16 Jul 2025 07:34:00 +0000 https://www.thirdeyesight.in/?p=6749 Prabhanu Kumar Das, Medianama 16 July 2025 E-commerce logistics platform Shiprocket announced the launch of Shunya.ai, a sovereign AI model developed in India to support the country’s Micro, Small and Medium Enterprises (MSMEs), on July 11. The company claims that it is India’s first multimodal AI stack, built in partnership with US-based Ultrasafe Inc. This […]

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]]> https://myechoproject.com/TES/shiprocket-unveils-shunya-ai-what-the-e-commerce-ai-shift-means-for-msmes/feed/ 0 Amazon Arrives Late, But Can It Upset the Quick Commerce Apple Cart for Front-Runners? https://myechoproject.com/TES/amazon-arrives-late-but-can-it-upset-the-quick-commerce-apple-cart-for-front-runners/ https://myechoproject.com/TES/amazon-arrives-late-but-can-it-upset-the-quick-commerce-apple-cart-for-front-runners/#respond Thu, 10 Jul 2025 17:12:00 +0000 https://www.thirdeyesight.in/?p=6712 Alka Jain, Outlook Business 10 July 2025 Just when Blinkit, Instamart and Zepto were slowing down in their quick commerce game, Amazon’s entry may spur them towards a more aggressive race. The ecommerce giant has begun offering deliveries in as little as ten minutes in Delhi after Bengaluru, under the name ‘Amazon Now’. “We are […]

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]]> https://myechoproject.com/TES/amazon-arrives-late-but-can-it-upset-the-quick-commerce-apple-cart-for-front-runners/feed/ 0 Amazon Hastening Deliveries in Competitive India https://myechoproject.com/TES/amazon-speeds-up-deliveries-in-india/ https://myechoproject.com/TES/amazon-speeds-up-deliveries-in-india/#respond Tue, 01 Jul 2025 16:57:00 +0000 https://www.thirdeyesight.in/?p=6710 Sankalp Phartiyal, Bloomberg 1 July 2025 Just last week, Amazon.com Inc.’s India unit announced the launch of five new fulfillment centers to speed up e-commerce deliveries across the South Asian country’s smaller towns and cities. The online shopping giant’s statement included the words fast, faster and fastest nine times. That’s because delivery speed has never […]

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]]> https://myechoproject.com/TES/amazon-speeds-up-deliveries-in-india/feed/ 0 Everyone Measures CAC, But Who’s Counting CFC? https://myechoproject.com/TES/everyone-measures-cac-but-whos-counting-cfc/ https://myechoproject.com/TES/everyone-measures-cac-but-whos-counting-cfc/#respond Mon, 30 Jun 2025 02:57:00 +0000 https://www.thirdeyesight.in/?p=6697 In every strategy meeting today, one metric is invariably mentioned: Customer Acquisition Cost (CAC). Whether you’re a well-funded corporate retailer, or raising your first angel round, or a well-established digital duopolist brand scaling Series C, CAC is one of the key performance metrics. “Real” spend that is neatly broken down by channel, optimised by funnel […]

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]]> https://myechoproject.com/TES/everyone-measures-cac-but-whos-counting-cfc/feed/ 0 Finding the Right Fit – Reid & Taylor’s Comeback Play https://myechoproject.com/TES/finding-the-right-fit-reid-taylors-comeback-play/ https://myechoproject.com/TES/finding-the-right-fit-reid-taylors-comeback-play/#respond Fri, 07 Mar 2025 11:55:00 +0000 https://www.thirdeyesight.in/?p=6657 Shailja Tiwari, Financial Express March 7, 2025 This is what happens when you hit the gym after a long pause. On your first rebound day, the same weights seem heavier, the same set of squats tires you quicker. You might feel frustrated – nothing seems the way you left it. The same scenario faces brands […]

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