call centres Archives - Third Eyesight https://myechoproject.com/TES/tag/call-centres/ Sat, 13 Dec 2008 13:38:26 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0.4 Does offshore mean bad service? https://myechoproject.com/TES/does-offshore-mean-bad-service/ https://myechoproject.com/TES/does-offshore-mean-bad-service/#respond Sat, 13 Dec 2008 13:38:26 +0000 http://thirdeyesight.in/blog/?p=186 Some news items seem to be ringing the death-toll for offshoring. But should the debate be about "offshore vs onshore" or about management competence? Remote servicing is challenging even without differences in time zones, languages, cultures. The lack of technical or any other sort of individual competence shouldn’t be added to the mix. And that goes for both (onshore) management and (offshore) support staff.

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]]> https://myechoproject.com/TES/does-offshore-mean-bad-service/feed/ 0 The Perils of National Customer Care https://myechoproject.com/TES/national-toll-free-customer-service/ https://myechoproject.com/TES/national-toll-free-customer-service/#comments Wed, 26 Mar 2008 04:49:54 +0000 http://thirdeyesight.in/blog/2008/03/26/national-toll-free-customer-service/ As brands and retailers expand their operations nationally, they begin to look at consolidating their back-room operations. Typically finance is already centralised, but other operations such as store opening project management, logistics etc. are also centralised for smoother and more efficient operation. And then comes a big day when someone senior decides that the company […]

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