Customer Experience WOW Archives - Third Eyesight https://myechoproject.com/TES/tag/customer-experience-wow/ Thu, 27 Nov 2025 05:26:29 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0.4 What The Dark Pattern Filings That CCPA Got Reveal About Gaps in India’s Consumer-Protection Framework https://myechoproject.com/TES/what-the-dark-pattern-filings-that-ccpa-got-reveal-about-gaps-in-indias-consumer-protection-framework/ https://myechoproject.com/TES/what-the-dark-pattern-filings-that-ccpa-got-reveal-about-gaps-in-indias-consumer-protection-framework/#respond Wed, 26 Nov 2025 04:40:00 +0000 https://www.thirdeyesight.in/?p=6816 Aakriti Bansal, Medianama November 26, 2025 MediaNama’s Take: The Central Consumer Protection Authority’s (CCPA) decision to publish 18 self-declarations confirms only a partial picture of its dark pattern(s) identifying exercise. The authority has stated that 26 platforms have filed their declarations, but it has made only 18 of them public. This gap means the public […]

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]]> https://myechoproject.com/TES/what-the-dark-pattern-filings-that-ccpa-got-reveal-about-gaps-in-indias-consumer-protection-framework/feed/ 0 Everyone Measures CAC, But Who’s Counting CFC? https://myechoproject.com/TES/everyone-measures-cac-but-whos-counting-cfc/ https://myechoproject.com/TES/everyone-measures-cac-but-whos-counting-cfc/#respond Mon, 30 Jun 2025 02:57:00 +0000 https://www.thirdeyesight.in/?p=6697 In every strategy meeting today, one metric is invariably mentioned: Customer Acquisition Cost (CAC). Whether you’re a well-funded corporate retailer, or raising your first angel round, or a well-established digital duopolist brand scaling Series C, CAC is one of the key performance metrics. “Real” spend that is neatly broken down by channel, optimised by funnel […]

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]]> https://myechoproject.com/TES/everyone-measures-cac-but-whos-counting-cfc/feed/ 0 Seamless Customer Experience in an Omnichannel Retail World https://myechoproject.com/TES/omnichannel-customer-experience-phygital-retail-convention/ https://myechoproject.com/TES/omnichannel-customer-experience-phygital-retail-convention/#respond Wed, 08 May 2024 10:46:00 +0000 https://www.thirdeyesight.in/?p=6469 At the recent Phygital Retail Convention in Mumbai, Devangshu Dutta anchored an engaging “Fireside Chat” with Bhavana Jaiswal of IKEA India and Kapil Makhija of Unicommerce , on retailers engaging with their customers across channels and formats, and the opportunities as well as challenges in managing experiences seamlessly across online and offline interfaces. Watch the […]

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]]> https://myechoproject.com/TES/omnichannel-customer-experience-phygital-retail-convention/feed/ 0 Retail 2.019: Navigating by Customer Experience https://myechoproject.com/TES/retail-2-019-navigating-by-customer-experience/ https://myechoproject.com/TES/retail-2-019-navigating-by-customer-experience/#respond Wed, 19 Dec 2018 18:49:47 +0000 http://thirdeyesight.in/blog/?p=1772 2016 was marked by the shock of demonetization, and 2017 by the pains of GST implementation, 2018 highlighted two threads – the obvious convergence of the online and offline world that had been ignored for far too long, and the interest of foreign capital in India’s consumer world. What next?

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]]> https://myechoproject.com/TES/retail-2-019-navigating-by-customer-experience/feed/ 0 Shopping Malls – Start-Off on the Right Foot https://myechoproject.com/TES/shopping-malls-start-off-on-the-right-foot/ https://myechoproject.com/TES/shopping-malls-start-off-on-the-right-foot/#respond Mon, 19 Aug 2013 00:49:47 +0000 http://thirdeyesight.in/blog/?p=1719 If you're planning to develop a mall, here's a short-list of key issues you must address to achieve success.

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]]> https://myechoproject.com/TES/shopping-malls-start-off-on-the-right-foot/feed/ 0 Is Retail Design Tone Deaf? https://myechoproject.com/TES/is-retail-design-tone-deaf/ https://myechoproject.com/TES/is-retail-design-tone-deaf/#comments Fri, 21 Oct 2011 10:51:37 +0000 http://thirdeyesight.in/blog/?p=504 As a customer do you feel uncomfortable in some spaces? Maybe noise is to blame.
As a retail professional, do you wonder what could help you grow your sales? Improving the "sound experience" could do the trick.

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]]> https://myechoproject.com/TES/is-retail-design-tone-deaf/feed/ 1 The e-tailing sunrise, finally? https://myechoproject.com/TES/the-e-tailing-sunrise-finally/ https://myechoproject.com/TES/the-e-tailing-sunrise-finally/#comments Sun, 09 Oct 2011 11:03:17 +0000 http://thirdeyesight.in/blog/?p=955 Indian e-commerce companies have raised more than US$ 200 million in the last couple of years. Online, the Indian consumer seems spoilt for choice. Is the sun finally rising on e-tailing in India? Or is it yet another false dawn? Devangshu Dutta lays out the two sides of this story.

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]]> https://myechoproject.com/TES/the-e-tailing-sunrise-finally/feed/ 1 Are luxury salespeople nicer in a downturn? https://myechoproject.com/TES/are-luxury-salespeople-nicer-in-a-downturn/ https://myechoproject.com/TES/are-luxury-salespeople-nicer-in-a-downturn/#respond Fri, 27 Feb 2009 16:37:30 +0000 http://thirdeyesight.in/blog/2009/02/27/are-luxury-salespeople-nicer-in-a-downturn/ As the economy slows, possibly everyone might become less abrasive and nicer to each other.

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]]> https://myechoproject.com/TES/are-luxury-salespeople-nicer-in-a-downturn/feed/ 0 User Customization of E-commerce Websites https://myechoproject.com/TES/user_customization_of_e-commerce_websites/ https://myechoproject.com/TES/user_customization_of_e-commerce_websites/#respond Thu, 19 Feb 2009 06:47:43 +0000 http://thirdeyesight.in/blog/?p=236 My rule for e-commerce web-page customization is simple: it has to drive simplification of the shopping experience. Changing skins, page layout, and other cosmetic stuff may keep novelty-seekers happy (for some time, that is), but the average user will find that it is just another thing too many on the already over-full to-do list.

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]]> https://myechoproject.com/TES/user_customization_of_e-commerce_websites/feed/ 0 “Customer-Centric” – More than a Buzzword https://myechoproject.com/TES/customer-centric-more-than-a-buzzzword/ https://myechoproject.com/TES/customer-centric-more-than-a-buzzzword/#respond Mon, 02 Feb 2009 01:46:48 +0000 http://thirdeyesight.in/blog/?p=223 Amazon's sustainable advantage is their customer-orientation - the technology, the supply chain, the design - everything is geared to making the buying experience as good as possible. (More...)

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