{"id":1871,"date":"2008-11-22T16:35:00","date_gmt":"2008-11-22T11:05:00","guid":{"rendered":"http:\/\/thirdeyesight.in\/blog\/?p=182"},"modified":"2008-11-22T16:35:00","modified_gmt":"2008-11-22T11:05:00","slug":"sorry-didnt-mean-to-wish-you-well","status":"publish","type":"post","link":"https:\/\/myechoproject.com\/TES\/sorry-didnt-mean-to-wish-you-well\/","title":{"rendered":"Sorry, didn&#8217;t mean to wish you well!"},"content":{"rendered":"<p style=\"text-align: justify;\">Whatever you might say about &#8220;customer relationship management&#8221;, you can&#8217;t fault some companies for trying.<\/p>\n<p style=\"text-align: justify;\">Only, sometimes they just try too hard.<\/p>\n<p style=\"text-align: justify;\">For instance, one bank (that shall remain unnamed) sent an email with birthday wishes WEEKS after the event. You could laugh at the mistake, blame it on a fault with the IT system, whatever.<\/p>\n<p style=\"text-align: justify;\">But what do you do when the very next day they follow it up with an emailed apology that says:<\/p>\n<blockquote>\n<p style=\"text-align: left;\"><em>&#8220;Dear Customer<\/em><\/p>\n<p style=\"text-align: left;\"><em>We apologize for inadvertently e-mailing a Birthday wish to you. Kindly accept our sincere apology for the inconvenience caused to you.<\/em><\/p>\n<p style=\"text-align: left;\"><em>We look forward to your continued patronage and wish you the best at all times.<\/em><\/p>\n<p style=\"text-align: left;\"><em>With Warm Regards<\/em><\/p>\n<p style=\"text-align: left;\"><em>XYZ Bank&#8221;<\/em><\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">Sometimes customer relationships should remain managed in an understated and old-fashioned way. Otherwise the &#8220;WOW Factor&#8221; can turn into the &#8220;WHA&#8230;?! Factor&#8221;.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whatever you might say about &#8220;customer relationship management&#8221;, you can&#8217;t fault some companies for trying. Only, sometimes they just try too hard. Here&#8217;s an example&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[212,286,249,1],"tags":[490,362,284,287,326],"class_list":["post-1871","post","type-post","status-publish","format-standard","hentry","category-consumer","category-customer-relationship","category-e-commerce","category-uncategorized","tag-crm","tag-customer","tag-customer-care","tag-customer-relationship","tag-customer-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sorry, didn&#039;t mean to wish you well! - Third Eyesight<\/title>\n<meta name=\"robots\" content=\"index,follow\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myechoproject.com\/TES\/sorry-didnt-mean-to-wish-you-well\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sorry, didn&#039;t mean to wish you well! - Third Eyesight\" \/>\n<meta property=\"og:description\" content=\"Whatever you might say about &quot;customer relationship management&quot;, you can&#039;t fault some companies for trying. Only, sometimes they just try too hard. 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