{"id":33,"date":"2008-03-03T16:03:31","date_gmt":"2008-03-03T10:33:31","guid":{"rendered":"http:\/\/thirdeyesight.in\/blog\/?p=33"},"modified":"2008-03-03T16:03:31","modified_gmt":"2008-03-03T10:33:31","slug":"culture-of-caring-a-trump-card-for-retailers","status":"publish","type":"post","link":"https:\/\/myechoproject.com\/TES\/culture-of-caring-a-trump-card-for-retailers\/","title":{"rendered":"Culture of Caring \u2013 a Trump Card for Retailers?"},"content":{"rendered":"

Among the frenetic activity of large stores opening and the expressed visions of organized retail taking over the market in the past couple of years, the competition is becoming more intense with each passing month. What would set the winner apart is not just the customer experience and satisfaction but also customer loyalty \u2013 where, for instance, an “unorganized” kirana store can still beat a much-larger organized retail business due to the intimate understanding of their customer base and micromanagement of the store<\/em>.<\/p>\n

What it would take for the organized retailers to replicate that experience is the people who create a culture of caring. This may sound “soppy”, but only true concern for the customer produces fabulous service from a salesperson. And if the salesperson has true concern, then he \/ she is probably showing the same concern to others (including colleagues and others in his \/ her life), and this itself can’t exist in isolation.<\/p>\n

Many organised retailers have already made huge investments to put the technology and systems in place in the store. The missing link, however, is bridging them and customer with care and understanding, which is an absolute essential for the front end of any retail business. When time and competition is getting tougher by the day, creating a culture of caring makes great business sense for an organized retailer.<\/p>\n","protected":false},"excerpt":{"rendered":"

Many organised retailers have already made huge investments to put the technology and systems in place in the store. The missing link, however, is bridging them and customer with care and understanding, which is an absolute essential for the front end of any retail business. <\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[212,286,43,1],"tags":[101,102,284,323,324,325,326,59,69,166,195,70,71,65],"class_list":["post-33","post","type-post","status-publish","format-standard","hentry","category-consumer","category-customer-relationship","category-retail","category-uncategorized","tag-consumer-goods","tag-consumer-markets","tag-customer-care","tag-customer-experience-wow","tag-customer-is-god","tag-customer-is-king","tag-customer-service","tag-india","tag-indian-retail-sector","tag-modern-retail","tag-modern-retailing","tag-organised-retail","tag-organized-retail","tag-retail"],"yoast_head":"\nCulture of Caring \u2013 a Trump Card for Retailers? - Third Eyesight<\/title>\n<meta name=\"robots\" content=\"index,follow\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myechoproject.com\/TES\/culture-of-caring-a-trump-card-for-retailers\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Culture of Caring \u2013 a Trump Card for Retailers? - Third Eyesight\" \/>\n<meta property=\"og:description\" content=\"Many organised retailers have already made huge investments to put the technology and systems in place in the store. The missing link, however, is bridging them and customer with care and understanding, which is an absolute essential for the front end of any retail business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myechoproject.com\/TES\/culture-of-caring-a-trump-card-for-retailers\/\" \/>\n<meta property=\"og:site_name\" content=\"Third Eyesight\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/thirdeyesight\" \/>\n<meta property=\"article:published_time\" content=\"2008-03-03T10:33:31+00:00\" \/>\n<meta name=\"author\" content=\"Chandni Jain\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@thirdeyesight\" \/>\n<meta name=\"twitter:site\" content=\"@thirdeyesight\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/myechoproject.com\\\/TES\\\/culture-of-caring-a-trump-card-for-retailers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/myechoproject.com\\\/TES\\\/culture-of-caring-a-trump-card-for-retailers\\\/\"},\"author\":{\"name\":\"Chandni Jain\",\"@id\":\"https:\\\/\\\/myechoproject.com\\\/TES\\\/#\\\/schema\\\/person\\\/e54579daf773d3130aa438cbb7ffce99\"},\"headline\":\"Culture of Caring \u2013 a Trump Card for Retailers?\",\"datePublished\":\"2008-03-03T10:33:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/myechoproject.com\\\/TES\\\/culture-of-caring-a-trump-card-for-retailers\\\/\"},\"wordCount\":230,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/myechoproject.com\\\/TES\\\/#organization\"},\"keywords\":[\"consumer goods\",\"consumer markets\",\"customer care\",\"Customer Experience WOW\",\"customer is god\",\"customer is king\",\"customer service\",\"India\",\"Indian retail sector\",\"modern retail\",\"modern retailing\",\"organised retail\",\"organized retail\",\"Retail\"],\"articleSection\":[\"Consumer\",\"Customer Relationship\",\"Retail\",\"Uncategorized\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/myechoproject.com\\\/TES\\\/culture-of-caring-a-trump-card-for-retailers\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/myechoproject.com\\\/TES\\\/culture-of-caring-a-trump-card-for-retailers\\\/\",\"url\":\"https:\\\/\\\/myechoproject.com\\\/TES\\\/culture-of-caring-a-trump-card-for-retailers\\\/\",\"name\":\"Culture of Caring \u2013 a Trump Card for Retailers? 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