{"id":6469,"date":"2024-05-08T16:16:00","date_gmt":"2024-05-08T10:46:00","guid":{"rendered":"https:\/\/www.thirdeyesight.in\/?p=6469"},"modified":"2024-05-18T16:27:07","modified_gmt":"2024-05-18T10:57:07","slug":"omnichannel-customer-experience-phygital-retail-convention","status":"publish","type":"post","link":"https:\/\/myechoproject.com\/TES\/omnichannel-customer-experience-phygital-retail-convention\/","title":{"rendered":"Seamless Customer Experience in an Omnichannel Retail World"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At the recent Phygital Retail Convention in Mumbai, Devangshu Dutta anchored an engaging &#8220;Fireside Chat&#8221; with Bhavana Jaiswal of IKEA India and Kapil Makhija of Unicommerce , on retailers engaging with their customers across channels and formats, and the opportunities as well as challenges in managing experiences seamlessly across online and offline interfaces. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch the video at this link: <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Devangshu Dutta - conversation on Building Omnichannel Capabilities, with Ikea India, Unicommerce\" width=\"580\" height=\"326\" data-src=\"https:\/\/www.youtube.com\/embed\/Vdycbw_l7Pk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"0\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>At the recent Phygital Retail Convention in Mumbai, Devangshu Dutta anchored an engaging &#8220;Fireside Chat&#8221; with Bhavana Jaiswal of IKEA India and Kapil Makhija of Unicommerce , on retailers engaging with their customers across channels and formats, and the opportunities as well as challenges in managing experiences seamlessly across online and offline interfaces. Watch the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[25,708,27,212,286,249,30,746,215,631,33,625,668,60,36,235,37,43,44,46,47,302,48,237],"tags":[26,618,619,52,174,103,106,284,285,323,363,287,326,600,32,145,77,214,216,292,217,588,518,59,191,69,254,166,255,256,581,675,218,230,65,203,610,611],"class_list":["post-6469","post","type-post","status-publish","format-standard","hentry","category-apparel","category-beauty-personal-care","category-branding","category-consumer","category-customer-relationship","category-e-commerce","category-events","category-fmcg","category-food-grocery","category-food-service-restaurants","category-footwear","category-health-wellness","category-home-products","category-india","category-lifestyle-fashion","category-luxury","category-marketing","category-retail","category-soft-goods","category-strategy","category-supply-chain","category-technology","category-textiles","category-video","tag-apparel","tag-artificial-intelligence","tag-augmented-reality","tag-branding","tag-consumer","tag-consumer-products","tag-consumer-segments","tag-customer-care","tag-customer-experience","tag-customer-experience-wow","tag-customer-insight","tag-customer-relationship","tag-customer-service","tag-ecommerce","tag-fashion","tag-fashion-brands","tag-fashion-design","tag-food","tag-food-grocery","tag-food-and-grocery","tag-food-service","tag-home-products","tag-ikea","tag-india","tag-indian-market","tag-indian-retail-sector","tag-mobile","tag-modern-retail","tag-multichannel","tag-omnichannel","tag-online-retail","tag-phygital","tag-qsr","tag-quick-service-restaurants","tag-retail","tag-retail-productivity","tag-virtual-fit","tag-virtual-trial"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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