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September 1, 2026
Pritha Pahari, The Core
1 September 2026
Reliance has spent more than a decade bringing together a long list of names such as Burberry and Tiffany & Co. to India. Its latest focus seems to be luxury celebrity brands, adding global pop star Rihanna’s Fenty Beauty and now media personality Kim Kardashian’s shapewear label SKIMS to its luxury brands portfolio.
Isha Ambani, executive director of Reliance Retail, has fronted most of these announcements herself.
Meanwhile, Nykaa, the beauty platform Reliance Retail keeps getting compared to, spent the last year going after some of the same celebrity founders.
In August 2025, Fenty Beauty moved from Nykaa’s platform to an exclusive deal with Reliance’s Sephora India and Tira. In June 2026, Nykaa answered by signing pop star Selena Gomez’s Rare Beauty. A month later, Reliance landed SKIMS.
India’s luxury and celebrity-brand market is split between Reliance’s scale and Nykaa’s beauty expertise, with Fenty, Rare Beauty and SKIMS showing how ownership, reach and brand fit are shaping who gets the biggest names.
Big Brands, Different Bets
Reliance wins brands through scale (20,169 stores, 396 million customers) and ownership ties; Fenty’s move to Sephora India is less a market choice than an internal LVMH routing decision, given LVMH’s stakes in both Fenty and Sephora.
But Nykaa is holding its own by competing on specialism, not size; its beauty-literate audience and curated community pulled in Rare Beauty and Chanel.
The brand fit, not just distribution muscle, still decides who signs where, and some brands (like Birkenstock) skip both platforms entirely.
The economics behind these deals are harder to pin down than the headlines suggest. None of the three — Fenty, Rare Beauty, or SKIMS — have disclosed minimum guarantees, royalty rates, or sales targets for their India entries; these are announced as partnerships, not filed joint ventures.
SKIMS raised $225 million in November 2025 at a $5 billion valuation, nearing $1 billion in annual net sales.
Fenty tells a different story: $450 million in 2024 sales, now valued at $1-2 billion, down sharply from a $2.8 billion estimate in 2021, with Jay-Z’s MarcyPen Capital Partners in talks to buy LVMH’s stake.
Rare Beauty’s India entry rides on Nykaa’s own momentum; the company’s revenue from operations rose 29% year on year (YoY) to Rs 2,782 crore in Q1 FY27, up from Rs 2,154.9 crore a year earlier. In the last quarter of FY26, revenue stood at Rs 2,648.1 crore.
The Core has reached out to Reliance and Nykaa for their response, and will update this report if and when they respond.
Why Fenty Chose Reliance
Fenty’s move looks more like an internal one, according to Suumit Kapoor, a brand growth consultant.
LVMH owns 50% of Fenty Beauty through its beauty incubator Kendo Brands, a stake it has held since co-founding the brand with Rihanna in 2017. LVMH also owns Sephora globally, and Sephora in India is run by Reliance.
“When Fenty enters a new market through Sephora, LVMH is effectively distributing its own equity stake through its own global retail infrastructure,” Kapoor said. For a brand with that kind of ownership overlap, he added, the choice of partner is “close to an internal routing decision” and not a genuine trade-off.
That ownership overlap is itself now in a pickle.
LVMH has been exploring a sale of its 50% Fenty stake since October 2025, working with investment bank Evercore, according to Reuters. As of June 2026, American rapper and businessman, Jay-Z’s investment firm MarcyPen Capital Partners was reported to be among the parties in talks to buy it.
No sale has closed yet, so the Reliance-Sephora-LVMH alignment still holds for now, but it isn’t guaranteed to outlast the current ownership structure.
Fenty’s India journey backs this up. The brand’s first India listing wasn’t through Reliance at all.
It ran on Nykaa’s Cross Border Store, a low-commitment digital shelf that was discontinued before Fenty’s August 2025 relaunch, an exclusive omnichannel deal with Reliance spanning more than 50 stores across 16 cities on day one.
Kapoor doesn’t think of the switch as a deliberate strategic upgrade.
“The Cross Border Store listing may simply have underperformed on its own terms, without much marketing support behind it,” he said, adding that there is no clear evidence that Reliance stole the brand away.
Devangshu Dutta, founder of the research firm Third Eyesight, said celebrity backing only buys a brand little room.
“When a company or an investor buys into an early-stage celebrity brand, they are acquiring instant brand equity which acts as a top-of-the-funnel magnet and potentially lower CAC,” he said. “However, the ‘fame premium’ runs out if product and service execution isn’t compelling enough to drive repeat business and customer retention.”
Ownership decides the biggest deals before “competition” even enters the picture, Fenty landed at Reliance’s Sephora because LVMH owns half of each, though that alignment is shakier than it looks, with Jay-Z’s MarcyPen Capital Partners now the leading bidder for LVMH’s Fenty stake.
Beyond ownership, it’s a straight trade-off.
For brands chasing scale, Reliance’s tens of thousands of stores will get you reach. If brands want to chase community, Rare Beauty did by picking Nykaa specifically to tap its affluent, digitally engaged beauty shoppers and build loyalty. Some brands skip the fight altogether, like Birkenstock, which walked into India solo.
The Distribution Gap
Where Reliance doesn’t need an ownership story to make its case is scale. Reliance Retail closed the quarter ended June 2026 with 20,169 stores across 78.4 million square feet, 396 million registered customers, and 568 million transactions in that single quarter, up 46% year on year, according to the company’s Q1 FY27 earnings release. JioMart alone served 5,500 pincodes through its rapid delivery network in the same period.
Nykaa, by comparison, operated 324 physical stores across 105 cities as of its FY26 numbers, with a cumulative customer base of around 42 million, per its own disclosures and Business Standard’s reporting on the company’s results.
“That gap generally buys a brand not just bigger numbers, but reaches into places where a beauty specialist has no reason to be,” Kapoor said. For brands thinking beyond beauty into wellness, gifting, or lifestyle crossovers, he said that scale “is not a nice-to-have. It is the entire argument for choosing Reliance over a beauty-only platform.”
Satish Meena, founder of Datum Intelligence, a research firm, made a similar point on Reliance’s pull with brands weighing an India entry.
“With the kind of strength they have, they can always give a better deal,” he said, referring to Reliance’s ability to commit capital and guarantee scale that a newer entrant typically cannot promise on its own. He pointed to Reliance’s existing retail relationships, including Marks & Spencer, as part of the track record that makes brands comfortable signing with the group.
Experts say over the past two to three years, Nykaa has been the more prolific launch platform for major international beauty brands, while Reliance has had greater strength in international luxury and fashion.
According to experts, Nykaa reported more than 70 luxury-brand additions over the last three years, including names such as NARS, Prada Beauty, La Prairie, Chanel Beauty, Armani Beauty and Maison Margiela. Reliance, meanwhile, has built a luxury portfolio spanning Valentino, Balenciaga, Bottega Veneta, Tiffany & Co., Burberry and others, and most recently brought SKIMS to India. Reliance’s public disclosures do not provide a comparable 2–3-year count of new international brand entries.
Reliance is arguably a major gateway for international luxury/fashion, but calling it the default gateway for international brands overall is too broad.
Where Nykaa Still Wins
Reliance’s advantage on raw numbers doesn’t fully explain why Nykaa keeps landing brands too.
Nykaa built its beauty audience before it built its stores, using tutorials and curated storytelling to create what Kapoor called “a beauty-literate customer base that arrives already primed to trust the platform’s recommendations.”
That specialism is what pulled in Rare Beauty. Nykaa’s June 2026 launch made the brand available through its website, app, and 30 stores nationwide, and came from a company reporting its highest quarterly profit since listing at the time, per its own disclosures.
In a company statement announcing the launch, Anchit Nayar, Nykaa Beauty’s executive director and CEO, said the brand fit a “new generation of highly informed and globally engaged consumers seeking elevated brand experiences.” Rare Beauty’s chief executive, Scott Friedman, said in the same announcement that India was “a very important market” for the brand, citing Nykaa’s beauty community in the country as the reason to partner with it specifically.
Nykaa has run a similar playbook before. Chanel strengthened its India fragrance and beauty presence on Nykaa in 2025, Obagi Medical entered India through the platform specifically for its clinically driven skincare positioning, and Estee Lauder’s incubation arm has run its India beauty programme, Beauty and You, with Nykaa as lead partner every year since 2022.
Dutta pointed to Kay Beauty, Nykaa’s own celebrity line with actor Katrina Kaif, as an example of why platform fit matters as much as platform size. Contrasting it with 82°E, actor Deepika Padukone’s skincare brand on Tira, he said Kay Beauty had two advantages: it was priced for a much larger audience, and it had “Nykaa’s active participation across channels for merchandising and visibility.”
Not The Only Door
Reliance’s pull is real, but it isn’t the only route into India.
Reliance benefits from international-brand partnerships through retail economics, distribution and, in some cases, ownership or joint-venture economics. The potential conflict emerges because Reliance can simultaneously act as a brand’s market-entry partner and control substantial retail and digital routes to consumers. Public filings, however, do not establish that Reliance uses this position to disadvantage partner brands or competing retailers.
Meena pointed to Birkenstock, which entered by opening its own stores rather than partnering with either platform. Birkenstock and similar labels operate as single-brand retail; they can use India’s foreign direct investment rules to set up shop directly, bypassing the need for a local partner altogether.
“If the brands think that they have enough pull in the market and they can bring customers, they are opening these stores without any partnership,” Meena said. He added that most global brands take the partner route anyway because India, for many of them, is still a small share of global sales, and testing the market with an established partner for a few years is lower risk than building from scratch.
Kapoor flagged one risk worth watching no matter which partner a brand picks. Exclusive deals give a retailer more control. But Tira has also started building its own private-label products, including a colour cosmetics line, and sells them in the same stores as the global brands it distributes.
“A retailer can be a brand’s distribution partner and, on an adjacent shelf, its competitor, at the same time,” he said, a tension he noted that Nykaa’s marketplace model, without a comparable private label push against premium brands, does not carry in the same way.
For brands already tied to Reliance through ownership, like Fenty, there isn’t much of a decision to make. For everyone else, Nykaa signing Rare Beauty and Reliance signing SKIMS within weeks of each other shows this fight for celebrity founders in India is far from over.
(Published in The Core)
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July 20, 2026
Kartikay Kashyap, Financial Express / Brandwagon
30 July 2026
Wendy’s first foray into India’s quick service restaurant (QSR) market in 2015 remained a non-starter. Sierra Nevada Restaurants, the then master franchisee, could not scale its retail presence beyond four conventional restaurants concentrated largely in Delhi-NCR. This limited physical availability, brand awareness and ordering frequency.
Ten years on and under a new master franchisee Rebel Foods since 2023, Wendy’s seems to have turned over a new leaf. With more than 250 stores, and ₹200 crore in revenues, the brand wants to be the one-stop destination for the younger generation where consumers come together to celebrate food, music and a sense of community. “The longer-term ambition is to expand to approximately 500 locations by 2028 through a combination of delivery kitchens and physical restaurants,” says Joy Bamania, brand head, Wendy’s India.
As a first step, Rebel Foods recently opened what it calls its “dynamic cultural flagship store” in Delhi’s vibrant student hub of Hudson Lane, GTB Nagar. The two-level youth-centric space blends food, music and anime, offering fans experiences like live rap battles, meet-and-greets, and specialised menu items like the signature Teriyaki Burger range.
“It has been designed to be livelier, more youthful and visually engaging—an Instagram-worthy space. It is a physical expression of how we want consumers to experience Wendy’s in India: bold, fun, culturally relevant and full of energy,” says Bamania.
Even before taking over Wendy’s operations Rebel Foods had been managing its delivery-only cloud kitchens since 2020 and was familiar with the brand’s DNA and what was required to mount a serious challenge in the ₹15,000-plus crore organised burger restaurants market in the country. The low capex delivery-only model has helped to improve its gross margins, but taking on established brands like McDonalds, KFC and Burger King would be a completely new ball game.
Is the latecomer up to a second bout in the ring?
New, improved
Wendy’s has at least three things going against it. It arrived late on India’s shores and couldn’t really stand apart during its last outing. “No matter how big a global brand you are, you need to stand out in the clutter,” says Devangshu Dutta, founder & CEO, Third Eyesight.
So while McDonald’s is the kid-first family restaurant, Burger King is intentionally “imperfect” and rides on humour, pop-culture moments, and viral marketing. Wendy’s, say experts, had no differentiation than just being a global brand.
Its premium pricing was another bugbear. In its first foray, Wendy’s tried to justify its higher prices saying its ingredients were better than that offered by the rest of the pack. So while the price of a Wendy’s entry level burger was ₹100, McDonald’s retailed one at half that price. “In the QSR business, you have to get your price right. There is nothing ‘premium’ in that space,” says Ankur Bisen, senior partner, The Knowledge Company. Rebel Foods addressed these problems with four fundamental shifts.
First, it used the existing technology, kitchen and supply-chain infrastructure to rapidly expand Wendy’s beyond Delhi-NCR. Second, it built a stronger and more accessible value architecture while introducing flavours suited to Indian preferences. Third, it created an omnichannel model in which cloud kitchens delivered reach and convenience, while selected dine-in restaurants built visibility and deeper brand experiences. Finally, it adopted a data-led approach to menu development, pricing, consumer feedback and operational performance.
Rebel Foods became Wendy’s master franchisee in India in 2023. At that stage, Wendy’s had approximately 90 locations across 19 cities. By March 2025, the brand had reached 200 locations across more than 50 cities, including 15 dine-in restaurants.
“The fivefold revenue growth has consequently not come from one product or campaign. It is the result of wider distribution, sharper value, continuous menu innovation, stronger operational execution and a much clearer proposition for the Indian consumer,” says Bamania.
(Published in Financial Express)
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June 30, 2026
Vaeshnavi Kasthuril, MINT
30 June 2026, Mumbai
Advent International-backed Modenik Lifestyle Pvt. Ltd is doubling down on its portfolio of legacy innerwear brands, planning to scale each label into a sizeable business rather than rely on a single flagship brand.
“Each of the brands must grow big enough to be called a company of its own,” Shekhar Tewari, chief executive and executive director, told Mint.
The company has four brands: premium women’s innerwear label Enamor, value brand Slimz, mass-premium men’s label Dixcy Scott, and premium men’s innerwear brand Levi’s. “These brands are very strong in their respective segments. They complement each other rather than compete,” Tewari said.
Levi’s Innerwear is priced between ₹250 and ₹550, Dixcy Scott and Slimz between ₹100 and ₹350, while Enamor’s products start at ₹500 and go beyond ₹2,500.
The strategy comes as India’s innerwear market, particularly women’s lingerie, has become one of the country’s most fiercely contested apparel categories, with established retailers and digital-first brands vying for market share.
Modenik’s focus on innerwear deepened after private equity firm Advent brought Enamor and Dixcy together under Modenik Lifestyle, following its acquisition of Enamor from Gokaldas Exports in 2019.
Both brands had expanded into adjacent categories such as athleisure, loungewear, sleepwear and outerwear, but struggled to keep pace with rising competition from fashion retailers and digital-first brands. The company has since exited much of its outerwear portfolio, taking a revenue hit.
“We took a conscious hit on the top line because we wanted to become a focused innerwear company,” Tewari said. “If you’re trying to be everything to everyone, you end up not being known for anything. We wanted consumers to think of us first when they think of innerwear.”
Revenue has remained largely flat at around ₹1,200 crore over the past three years, though losses have narrowed sharply. FY25 revenue stood at ₹1,224 crore, while net loss halved to ₹24.8 crore from ₹50.8 crore a year earlier.
Modenik aims to outpace the industry’s single-digit growth by increasing branded penetration in women’s innerwear, expanding its premium portfolio and adding exclusive store network, expected to cross 100 outlets in the near term.
The company sees significant headroom in women’s innerwear, where it estimates the market at more than ₹20,000 crore, but organised brands account for only ₹3,000-4,000 crore. It expects formalization, premiumization and product innovation to accelerate brand adoption.
According to Devangshu Dutta, chief executive of retail consultancy Third Eyesight, the market’s increasing fragmentation makes a multi-brand strategy more effective.
“You can’t have one brand stretching across multiple segments. The product has to be different, pricing strategies are different, the messaging and the distribution channel mix also varies depending on the consumer segment you’re trying to target,” he said.
According to industry estimates, India’s innerwear market is valued at over ₹90,000 crore (about $10.9 billion) and is expected to grow at a 6-7% compound annual growth rate (CAGR) over the next decade.
Advantages and avenues
Tewari believes Modenik has structural advantages over many digital-first rivals. Unlike online-first brands that typically outsource manufacturing, the company controls product development and manufacturing while leveraging decades-old relationships with distributors, department stores, exclusive brand outlets and multi-brand retailers.
“Those capabilities have been built over decades. They cannot be replicated overnight,” he said.
The company is also expanding across channels. Enamor is available through 6,000-7,000 multi-brand outlets, nearly 80 exclusive stores, department stores, including Shoppers Stop, Lifestyle, Central and Pantaloons, besides online marketplaces and quick commerce platforms. E-commerce contributes over 30% of Enamor’s revenue.
Although digital commerce is growing rapidly, Tewari believes physical retail will continue to play a critical role in the category.
“Innerwear is a category that requires understanding of fit, size and functionality. Consumers still want to touch, feel and try products before making the switch from unbranded to branded,” he said.
Rather than pursuing acquisitions, the company plans to unlock growth from its existing portfolio.
The strategy comes as competition in India’s innerwear market is intensifying. Page Industries dominates through Jockey, while Reliance Retail, which houses brands such as Clovia, Marks & Spencer and Hunkemöller, acquired digital-first lingerie platform Zivame, and added premium lingerie brand amanté. Aditya Birla Fashion and Retail has expanded Van Heusen Innerwear, while Trent has strengthened its innerwear offering through its private label brands at Westside and Zudio. New-age brands such as Shyaway, Bummer and Nykd by Nykaa have also stepped up investments in their products.
(Published in MINT)
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June 22, 2026
Sharleen D’souza & Shivani Shinde, Business Standard
Mumbai, 21 June 2026
Online beauty marketplaces Reliance Retail Ventures’ Tira and Nykaa have a common mantra: growing in-house brands. Successful brand acquisitions and margin growth seem to fuel the push.
“With private labels, margins are better. It also helps both companies plug the gap in the market which other brands are not present in,” Devangshu Dutta, chief executive officer (CEO) of Third Eyesight, told Business Standard. Within in-house brands, products need some investment in research and development (R&D), he explained.
Harish Bijoor, brand and business strategy consultant at Harish Bijoor Consults, said that margins are better for platforms with in-house brands.“Typically most companies are getting insular. The idea is to own brands and own the profits from those brands. When you are a marketplace, you put in effort for other brands, this strategy helps marketplaces lock in on profits instead of losing out to other brands, which sell on the platform,” he said.
At the 49th annual general meeting of Reliance Industries (RIL) on Friday, Isha Ambani, executive director of Reliance Retail Ventures Ltd, and non-executive director of RIL, had laid out plans for Tira. “We will scale our own brands to consumers across India and beyond, ensuring Indian beauty prod-
ucts stand proudly alongside the world’s leading global giants.”
Its in-house brands include Puraveda, Pahadi Local, haircare brand Anomaly, which was recently acquired from actress Priyanka Chopra Jonas, and skincare and make-up brand Akind, which it co-created with Mira Rajput Kapoor. Its portfolio also includes Nails Our Way and Dream Immerse Play.
Ambani’s statement had come a day after Nykaa’s management had also hinted at expanding its in-house brands on its investor day on Thursday. The platform, operated by FSN E-Commerce Ventures, outlined an ambitious road map to become an over $5 billion beauty and lifestyle business.
The growth of Nykaa’s “House of Brands” is expected to be significant. The management aims to be the largest house of brands business in India by financial year 2030 (FY30). Management has guided toward a net sale value (NSV) compounded annual growth rate (CAGR) of 30 per cent over FY26-30, taking the NSV from Rs. 1,700 crore in FY26 to Rs. 5,000 crore by FY30.
The “House of Nykaa” GMV grew over 65 per cent in FY26, with an improvement in profitability. In a report on the company’s focus on in-house brands business, Motilal Oswal said, “House of Brands is expected to grow faster than the core marketplace business and become a meaningfully larger contributor to group revenues and profits by FY30. We believe profit contribution is expected to increase disproportionately, given the higher gross margins, stronger pricing control, and lower dependence on third-party brands.”
Nykaa’s platform creates a structural incubation advantage, it said. “Fashion today serves about 300,000 styles across categories, while customer discovery increasingly happens through content, personalisation, and creator-led commerce. This allows the company to identify emerging brands and categories early, before allocating capital behind them,” the report added.
As of the fourth quarter of financial year (FY26), “House of Nykaa” had 12 brands across Beauty and Fashion categories at various growth stages, and two successful acquisitions of Dot & Key and Earth Rhythm. Dot & Key has grown 13 times over the last three years, while Kay Beauty has grown three times over this period, said the company. During the Q4FY26 results, the company had said that the strong performance of “House of Nykaa” had impacted margins positively. P Ganesh, chief financial officer, FSN E-Commerce while explaining the margin growth said, “…with gross margin improving by 132 basis points
in FY26, led by strong performance of House of Nykaa and improved service income across businesses.”
For FY26, “House of Nykaa” delivered a strong Rs. 3,176 crore of GMV. “That’s an about 50 per cent year-on-year increase. Served more than 17 million consumers and expanded distribution beyond online as well to 150,000 GT doors. As a reminder, this unit includes brands across beauty and fashion, seven brands in Beauty and in Fashion five brands, with an increased focus on one in particular, which is Nykd,” said Adwaita Nayar, executive director, cofounder and chief executive officer, “House of Nykaa Brands”, during the fourth quarter results.
(Published in Business Standard)
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June 12, 2026
Christina Moniz, Financial Express/Brand Wagon
12 June 2026
Legacy luggage brand VIP Industries is shedding some of its old baggage. The company, which manufactures Skybags and Aristocrat along with its flagship VIP range, has gone beyond cringey makeovers solely to attract Gen Z, and has embarked on a transformation journey that leverages its legacy to purvey a fresh range of offerings.
The company is modernising its digital presence and supply chain to catch up with competitors.
Managing director Atul Jain admits that the company has been a bit slow on the e-commerce front. It is reinventing its online store, while also making its products available across other e-commerce channels. “Quick commerce is becoming an important channel since there are several use occasions and segments within the luggage market. For instance, consumers often make last-minute purchases for a weekend trip via quick commerce. School bags and backpacks for kids, also great gifting options, are seeing good demand on these platforms,” he says
The company, which once dominated the ₹16,000 crore organised luggage market in India, saw a bit of a shakeup last year when the Piramal family sold 32% of its stake to a private equity firm. But it continues to be among the top three players in the category with a 29-30% market share. “Luggage plays the role of a traveller’s companion. We are creating designs to fit that role,” says Jain. “For example, our new VIP suitcases have a coffee cup holder and our cabin trolley bag has an easy access compartment for devices like laptops and iPads.”
The transformation goes beyond the product. VIP’s 350 exclusive physical retail touchpoints in the country are being revamped to offer a new customer experience.
Unpacking opportunities
Overits 55 years, VIP has grown from a briefcase brand into Asia’s largest luggage maker, housing labels like Skybags, Aristocrat, and Carlton (premium segment). While VIP is a premium offering targeted at business and travellers, its Aristocrat brand operates in the mass market and the budget-friendly Alfa targets consumers who typically shop in the unbranded segment. Aristocrat and Alfa together contributed upwards of 40% to the company’s revenue in FY25, followed by Skybags (28%) and VIP (20%).
Like many legacy brands, the VIP Industries’ faces the challenge to ia, stay relevant among Gen Z buyers as a plethora of digital-first brands swamp the market. “VIP has lost ground on relevance and desirability to a generation for whom luggage, like sneakers, is an expression of identity. To them, VIP feels like their parents’ brand,” says Nisha Sampath, managing partner, Bright Angles Consulting. D2C players in the category operate in the business of “lifestyle accessories” and not for “luggage” per se, she points out.
With a design-forward approach, incorporating features like compression systems, silent wheels and charging ports, these new-age brands have embedded themselves in travel “culture”, while also being Instagram worthy, say experts.
Jain says Skybags is VIP’s Gen Z focussed brand, which has over 8,20,000 Instagram followers. “We are sharpening our positioning for Skybags in our design, advertising and marketing outreach, especially on social platforms. The brand has a clear differentiation with youthful colours and prints to attract younger consumers,” he adds.
While D2C players have seen notable growth in recent years, they don’t have the kind of trust and brand equity that VIP has cultivated across its brands, nor do they have the scale or revenue that legacy brands have, he says.
Experts believe there is a significant growth opportunity for legacy players given that the unbranded market still accounts for ₹13,000-14,000 crore. The important lever for legacy brands is to clearly demonstrate value beyond price. “The unorganised market competes heavily on affordability, so organised players need to communicate durability, warranty, after-sales service, and consistent quality – areas where they have a strong inherent advantage over unorganised alternatives,” says Praveen Govindu, partner at Deloitte India. He adds that these brands should also invest in advertising and communicate this value to the end consumer.
Not only are the needs different among different consumer groups, competitive pressures are also diverse. “VIP can segment the market more cleanly with its portfolio of brands if it maintains absolute distinction to ensure clear consumer targeting across not just product attributes and pricing, but also communication and channels,” says Devangshu Dutta, CEO, Third Eyesight.
(Published in Financial Express)
