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September 1, 2026
Vikash Tripathi, Outlook Business
1 September 2026
Eight decades ago, the ‘nationalist businessman’ GD Birla helped prepare the ‘Bombay Plan’, which asked the state to pro-vide for the bare minimum needs of its people. His plan asked for 2,800 calories of well-balanced food per day, 30 yards of clothing per year and 100sq ft of housing per person.
Today, seventh-generation Aryaman Vikram Birla is betting on an entirely different opportunity: premium dining. “We continue to believe in the remarkable potential of the premium casual dining space, spurred by rising disposable income and evolving lifestyles,” the 29-year-old said after Aditya Birla New Age Hospitality acquired KA Hospitality in 2023.
The Birlas are not alone in trying to cash-in on rising prosperity in India. In the past five years alone, India’s top 10 industrial groups have announced new ventures in consumer-facing sectors or doubled down on existing ones. A rough tally of these investments crosses ₹4.8 lakh crore.
For decades, these same business houses built their dominance in core sectors like steel, power, aluminium, cement and chemicals, laying the industrial backbone of the economy. This helped the nation become a large producer of such goods and, in some cases, an exporter as well.
But as India’s economic conditions changed, so has the focus of its largest conglomerates.
For the likes of Tata, Aditya Birla, Bajaj and Bharti, that journey started way back. “What has changed in recent years is the speed and openness of the amount of capital being invested,” says Jitender Kumar, associate professor and programme chairperson, retail management programme at Birla Institute of Management Technology.
“It is not ‘opportunistic’ reasons, it’s structural reasons.”
Two factors seem to be driving the shift: the first is the arrival of an affluent consuming class that can buy branded and premium goods, and the second is the attraction of consumer businesses as a way to diversify revenue and, in some cases, improve the quality of earnings.
The Rise of Affluence
A couple of decades ago, if an Indian household had some extra cash, it often meant buying more of the same. Today, it increasingly means buying better. Even salt is being upgraded, from iodised to Himalayan pink or rock salt. The same shift is visible in bigger purchases: sports utility vehicles (SUVs) over hatchbacks, and ₹1cr-plus homes over budget flats.
But India isn’t simply consuming more. It is moving from basic consumption towards discretionary, branded and premium consumption. This boom is most clearly seen in the rapid expansion of the financial infrastructure that enables consumption. Formal retail credit penetration has more than doubled over the past decade, according to a TransUnion Cibil report, driven largely by personal loans, credit cards and consumer durable loans. Meanwhile, the government-backed Unified Payments Interface has untethered spending from the cash in a buyer’s wallet.
The signs show up across the broader consumption economy. Homes priced above ₹1cr accounted for 54% of total sales in 2025, up from just 30% in 2023—the market that decorative paints and home solutions are chasing.
Out of 4.7mn cars sold in the financial year 2025–26, SUVs accounted for more than half.
“The consumer market has grown substantially—not only through rising incomes but also the dramatic expansion of branded consumption across product verticals,” says Devangshu Dutta, founder of management-consulting firm Third Eyesight.
The bets are also getting more varied, from Reliance Retail tying up with global brands like Fenty and Skims to the Bharti Group bringing Olive Garden to India.
The Lure of Returns
For a passenger walking through an airport, the flight is only one part of the journey. There is coffee before boarding, food between flights, a lounge, retail outlets, parking and a host of other things to spend money on. For Adani Airports, those non-aero businesses are increasingly becoming the more lucrative part.
Its non-aero operations already generate about ₹2,500cr, with returns in the high-20% range, against roughly 12% from regulated aeronautical operations.
Jeet Adani, director of Adani Airport Holdings, expects the share of aeronautical revenue to fall to around 10% of total revenue, with non-aero becoming the bigger growth driver. The motivation can be seen as an escape from a return ceiling as much as a bet on rising affluence.
As Kumar puts it, consumer businesses help the conglomerates in two major ways. First, they help insulate them from volatile and often punishing commodity cycles, and second, they often offer far better returns with lower capital intensity and faster cash conversion.
Reliance Industries (RIL) shows how significant that shift can become. By 2025–26, its consumer-facing arms, Jio Platforms, Reliance Retail Ventures and Reliance Consumer Products, together contributed over 40% of group revenue and nearly 60% of operating profit.
And there is another advantage. “A small business, when it wants to build a new venture, faces constant margin pressure and often has to build its supply chain from scratch. A large conglomerate can leverage its existing scale, infrastructure and supply chain to enter a new business far more efficiently,” explains Kranthi Bathini, equity strategist at WealthMills Securities.
Different Strokes
In chasing consumers, some conglomerates are following the fastest-growing categories, while others are using their existing industrial capabilities to enter consumer-facing businesses. One is trying to build an entire ecosystem around it. But the lines between these approaches are not always clean.
Tatas is doing both: building entirely new consumer brands while also using the industrial ecosystem it has built over decades.
For Tatas, the consumer opportunity has largely been about following where spending is moving. Their consumer ventures have followed this arc longest. It began decades ago with Lakmé (1952), Tata Tea (1962) and Titan (1984). Tanishq and the expansion of Trent under brands such as Zudio are only the latest examples.
At Tata Consumer Products, once largely a staples business built around salt, tea and pulses, the focus has been shifting towards value-added foods and beverages, with ₹7,000cr spent on the acquisitions of Capital Foods and Organic India in 2024. Across companies such as Tata Digital, Indian Hotels, Air India and Tata Motors Passenger Vehicles, the group has announced close to ₹93,180cr in investment over the past five years.
Aditya Birla’s jewellery chain Indriya and its move into premium hospitality belong to the same category of ‘pull-based’ diversification.
JSW is taking a different route. It is taking its existing industrial strengths one step closer to the buyer. The group, which has traditionally been focused on areas such as steel, energy and cement, has expanded into consumer-facing areas such as auto, paints and home solutions.
It launched JSW Paints in 2019, and acquired a controlling stake in paintmaker AkzoNobel India for ₹8,986cr last year. Its strategy is to leverage an established network of contractors, dealers, architects and builders to reach consumers.
The same strategy can be seen in its push into autos, acquiring a 35% stake in the Indian unit of China’s MG Motor in 2024, leveraging synergies with its established steel business.
At Tatas, too, group companies like Tata Steel, Tata Power, Tata AutoComp, Tata Technologies and TCS are doing significant businesses with Tata Motors.
Adani is also using an asset it already controls to move further into the consumer’s wallet. Adani Airports announced a ₹20,000cr investment in June to develop hotels, retail, entertainment and commercial infrastructure around its eight airports, and has signed hotel management agreements with IHG Hotels & Resorts for five hotels. City-side developments could contribute 30–40% of Adani Airport Holdings’ non-aero revenue.
Yet another example of the extension strategy is Aditya Birla Group’s attempt to diversify from cement, metals and textiles into decorative paints with Birla Opus.
RIL took a different approach: trying to connect multiple consumer businesses into one ecosystem. It expanded its retail network through new formats and acquisitions, added brands and partnerships, and then built a consumer-goods business around acquisitions such as Campa Cola and Lotus Chocolate.
That expansion was helped by billions of dollars raised by both Jio Infocomm and Retail Ventures from foreign investors in 2020. The group now plans to spend another ₹8,000cr expanding consumer goods manufacturing. The advantage of having that kind of scale is clear. If RIL has Ajio at a mall and, next to it, GAP and Herschel, it can negotiate better rental terms.
For conglomerates, Kumar points out, the next level of competition will not be based on investment, “but on the ability to create different consumer experiences, foster innovation and create lasting brand loyalty through the integration of these capabilities”.
Can Scale Win?
When Reliance Fresh opened its first stores in 2006, it was part of a rush by some of India’s biggest business groups to crack organised retail. Aditya Birla Group, RP-Sanjiv Goenka Group’s Spencer’s and Kishore Biyani’s Future Group were all betting that organised retail could transform the way Indians shopped. What followed was years of experimentation, losses and, for some, eventual retreat.
Birlas essentially gave up on grocery retail after a decade of heavy losses and exited entirely.
Future was pushed into insolvency after a controversial ₹24,713cr deal with RIL. Spencer’s is still trying to find its footing, with ₹249.33cr in net losses in 2025–26.
Conglomerates may have deeper pockets, but that does not automatically make them better at selling to consumers. India has seen some of those bets fail or take years to work. And even among today’s biggest players, the results are still mixed.
Tata Sons has been in this segment longer than the Ambanis, yet its consumer businesses still make up less than 40% of its total revenue —a share that has not changed since 2020.
These groups have what most standalone consumer companies don’t: capital, distribution, infrastructure, brands, scale.
But winning consumers takes something else entirely—reading what people want, building brands, innovating fast and earning loyalty.
“In B2B [business to business], it’s about manufacturing at scale, getting your costs down. Then you can compete. In B2C [business to consumer], it’s all about the product. With the right product at the right price, you have a chance to win in the market,” Parth Jindal, managing director of JSW Cement and JSW Paints, told Outlook Business in 2025.
Tata Sons’ chairman N Chandrasekaran hit the same wall while revamping the group’s consumer unit. “I have the money. But I don’t have the team to run it,” he had told Sunil D’Souza while hiring him to lead Tata Consumer Products in 2020.
Reliance and Tatas have had the longest head start, but even their journeys show how difficult it is to turn scale and capital into consumer businesses. Birla, JSW and Adani are now trying to make that transition in their own ways.
A longer tail—Bajaj in hospitals, L&T in retail finance and education, Mahindra in insurance and hospitality, Murugappa in electric mobility—is playing it safer, going deeper into what it already owns rather than chasing new categories.
What ties them together is a bet on consumers buying not just more but better, and on those consumers being worth more per rupee of capital than the industrial customers who built these houses.
The prize is growing, but so is the competition. Capital and scale may get these conglomerates through the door. They won’t guarantee a seat at the table.
(Published in Outlook Business)
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July 20, 2026
Kartikay Kashyap, Financial Express / Brandwagon
30 July 2026
Wendy’s first foray into India’s quick service restaurant (QSR) market in 2015 remained a non-starter. Sierra Nevada Restaurants, the then master franchisee, could not scale its retail presence beyond four conventional restaurants concentrated largely in Delhi-NCR. This limited physical availability, brand awareness and ordering frequency.
Ten years on and under a new master franchisee Rebel Foods since 2023, Wendy’s seems to have turned over a new leaf. With more than 250 stores, and ₹200 crore in revenues, the brand wants to be the one-stop destination for the younger generation where consumers come together to celebrate food, music and a sense of community. “The longer-term ambition is to expand to approximately 500 locations by 2028 through a combination of delivery kitchens and physical restaurants,” says Joy Bamania, brand head, Wendy’s India.
As a first step, Rebel Foods recently opened what it calls its “dynamic cultural flagship store” in Delhi’s vibrant student hub of Hudson Lane, GTB Nagar. The two-level youth-centric space blends food, music and anime, offering fans experiences like live rap battles, meet-and-greets, and specialised menu items like the signature Teriyaki Burger range.
“It has been designed to be livelier, more youthful and visually engaging—an Instagram-worthy space. It is a physical expression of how we want consumers to experience Wendy’s in India: bold, fun, culturally relevant and full of energy,” says Bamania.
Even before taking over Wendy’s operations Rebel Foods had been managing its delivery-only cloud kitchens since 2020 and was familiar with the brand’s DNA and what was required to mount a serious challenge in the ₹15,000-plus crore organised burger restaurants market in the country. The low capex delivery-only model has helped to improve its gross margins, but taking on established brands like McDonalds, KFC and Burger King would be a completely new ball game.
Is the latecomer up to a second bout in the ring?
New, improved
Wendy’s has at least three things going against it. It arrived late on India’s shores and couldn’t really stand apart during its last outing. “No matter how big a global brand you are, you need to stand out in the clutter,” says Devangshu Dutta, founder & CEO, Third Eyesight.
So while McDonald’s is the kid-first family restaurant, Burger King is intentionally “imperfect” and rides on humour, pop-culture moments, and viral marketing. Wendy’s, say experts, had no differentiation than just being a global brand.
Its premium pricing was another bugbear. In its first foray, Wendy’s tried to justify its higher prices saying its ingredients were better than that offered by the rest of the pack. So while the price of a Wendy’s entry level burger was ₹100, McDonald’s retailed one at half that price. “In the QSR business, you have to get your price right. There is nothing ‘premium’ in that space,” says Ankur Bisen, senior partner, The Knowledge Company. Rebel Foods addressed these problems with four fundamental shifts.
First, it used the existing technology, kitchen and supply-chain infrastructure to rapidly expand Wendy’s beyond Delhi-NCR. Second, it built a stronger and more accessible value architecture while introducing flavours suited to Indian preferences. Third, it created an omnichannel model in which cloud kitchens delivered reach and convenience, while selected dine-in restaurants built visibility and deeper brand experiences. Finally, it adopted a data-led approach to menu development, pricing, consumer feedback and operational performance.
Rebel Foods became Wendy’s master franchisee in India in 2023. At that stage, Wendy’s had approximately 90 locations across 19 cities. By March 2025, the brand had reached 200 locations across more than 50 cities, including 15 dine-in restaurants.
“The fivefold revenue growth has consequently not come from one product or campaign. It is the result of wider distribution, sharper value, continuous menu innovation, stronger operational execution and a much clearer proposition for the Indian consumer,” says Bamania.
(Published in Financial Express)
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June 12, 2026
Aanya Thakur & Writankar Mukherjee, Economic Times
12 June 2026, Mumbai/Kolkata
India’s leading retail chains have seen the share of e-commerce in total sales either remain flat or edge up by a sluggish 1-2 percentage points over the past four-five years despite a sustained push towards omnichannel retailing.
An ET analysis of eight major retailers-market leader Reliance Retail, Shoppers Stop, Westside, Arvind Fashions, DMart, Spencer’s Retail, Pantaloons and Bata-showed that the contribution of e-commerce to overall revenue has seen minuscule improvement since 2021-22 even as online sales continue to increase in absolute terms. By contrast, the Covid-19 pandemic spurred explosive growth, with the share of digital sales in total revenue surging three to four times in 2020-21 and 2021-22.
Industry executives attribute the slowdown partly to lower investment levels compared with pure-play digital firms such as Amazon, Flipkart, Swiggy and Blinkit-parent Eternal. Besides, retailers have consistently maintained that they will not pursue online growth at the expense of profitability, keeping prices largely aligned across online and offline channels.
The ET study found Tata-owned Westside’s online contribution stood at 7% in 2021-22 and thereafter remained around 6% till 2025-26. Reliance Retail’s online share ranged between 17% and 19% during the period, while Bata’s remained at 10-12%.
For DMart, e-commerce accounted for 5-6% of sales, while Shoppers Stop’s online arm, Shoppers Stop.Com (India) Ltd, contributed less than 1% to the consolidated revenue between 2021-22 and 2024-25. The company has not disclosed 2025-26 online sales figures yet.
“The DNA of these retailers is rooted in the physical world-infrastructure, processes and systems are not inherently designed for e-commerce, which requires a different operating model,” said Devangshu Dutta, chief executive of consultancy Third Eyesight.
“Most retailers calling themselves omnichannel are effectively multi-channel. Online retail is capital-intensive and hyper-competitive. Given the significant scope for physical store expansion, especially in tier-2 and tier-3 cities, retailers are reluctant to invest aggressively online,” he said.
Even so, Avenue Supermarts, which runs DMart, invested Rs 150 crore in online grocery platform DMart Ready this week, following a Rs 174-crore infusion a year earlier.
By comparison, Eternal infused Rs 2,600 crore into Blinkit in 2025 and another Rs 450 crore in March this year. Similarly, Swiggy approved a Rs 1,000-crore investment in supply-chain subsidiary Scootsy last year as both companies expanded their dark-store networks.
The chief executive of Aditya Birla-owned departmental chain Pantaloons, Sangeeta Tanwani, recently told analysts that online sales accounted for just 3-4% of the business. She said the company had earlier refrained from investing in the channel because profitability remained elusive.
“But over the last year, we called out omnichannel as one of our priorities… The reason why we had paused that business was because we wanted to make sure that we can get the unit economics right and make this business profitable… With all the shifts we have made this year, we feel confident of scaling up this business,” Tanwani said.
Reliance Retail, meanwhile, reported lower earnings before interest, taxes, depreciation and amortisation (EBITDA) margin growth in both the January-March quarter and entire 2025-26 as investments in quick commerce weighed on profitability. Chief financial officer Dinesh Taluja recently told analysts that margins depend on the pace at which online and business-to-business segments grow relative to the core offline business.
“If we slow down online growth, margins will improve. It is a mix as far as the online business continues to grow faster,” he had said.
An industry executive said the online contribution may go up modestly in this financial year due to high investment in scaling up dark stores for quick commerce.
Queries emailed to Reliance Retail did not elicit a response till press time. The company had in December last year appointed former Flipkart executive Jeyandran Venugopal as its new chief executive for the retail business.
(Published in Economic Times)
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May 9, 2026
Writankar Mukherjee, Economic Times
Kolkata, 9 May 2026
India’s top retail chains including Reliance Retail, DMart, Trent, Titan Company, Jubilant FoodWorks, and V-Mart Retail opened the highest number of stores in three years in FY26, seeking to capitalise on a demand recovery and a clean-up of unviable outlets added during the post-Covid revenge-spending period.
Entry into smaller towns and cities where many consumers continue to prefer shopping at physical stores over online is also influencing the expansion plans.
An ET study of the 10 largest listed retailers showed they added 25% more stores in the last fiscal year compared to FY25. Additions are on a net basis after accounting for loss-making outlet closures.
Collectively, the retailers added 2,182 stores in FY26, equivalent to six new stores a day on a net basis. In comparison, they added 1,745 stores in FY25 and 1,865 in FY24.
Retailers attributed the store expansion spree to improving consumer sentiment, helped further by cuts in income tax and goods and services tax (GST) rates last fiscal, along with low penetration of organised retail in smaller towns and cities. Together, the ten retailers had 31,394 stores operational as of March 2026.
Expansion Set to Continue
V-Mart Retail chief executive officer Lalit Agarwal said the ongoing shift from unorganised to organised retail is fuelling this expansion as several companies are meeting their sales growth expectations. “Many retailers have also raised capital, which they are deploying to grow topline,” he said, adding that the “growth phase will continue in the current fiscal as well.”
Companies surveyed by ET also include Shoppers Stop, Westlife Foodworld, V2 Retail and Kalyan Jewellers. Together, the ten retailers had 31,394 stores operational as of March 2026. Their combined store count grew 7% in FY26, ahead of a 6% expansion in the year before.
Reliance Retail alone added 820 net stores last fiscal, rebounding from a slowdown in FY25 when it shut several unviable outlets that were opened immediately post Covid, impacting overall industry growth rates. The country’s largest retailer had added 504 net stores in FY25, 796 in FY24, and 2,844 in FY23.
Similarly, Tata-owned Titan added 532 stores in FY23, but expansion moderated to 280-290 stores annually in FY25 and FY26.
India’s retail industry saw hyper expansion in late FY22 and FY23 as retailers sought to tap a boom in post-pandemic revenge shopping.
“Retail expansion now is more organic and measured as compared to the post Covid phase when there was a huge backlog of demand and over expansion,” said Devangshu Dutta, founder and CEO at Third Eyesight, a consultancy in consumer space.
(Published in Economic Times)
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February 18, 2026
Kartikay Kashyap, BrandWagon, Financial Express
18 February 2026
IKEA HAS BEEN around in India for about eight years, with another three years before that spent studying the market. It has developed a range that it deems “locally relevant-like the roti maker, the tava (pan), the belan (rolling pin), and the pressure cooker -which now constitute about 50% of the products it offers in the country. It has shifted its communication strategy to sync with local culture and fit into local spaces and has worked hard to beef up its omnichannel sales model with about 30% of its sales originating online. But profitability has remained elusive for the retailer whose global sales reached approximately €45billion in the 2015 financial year (FY25).
Just for context, the company’s India entity widened its losses by about 29 to 1,325.2 crore in the financial year ending March 31, 2025 (FY25). The revenue also dipped 3 to 1,749.5 crore from 1,809.8 crore in FY25.
So now the brand is taking a leaf out of its China playbook and tweaking its retail formats. Starting last year, it started piloting smaller store sizes ranging from 15,000-20,000 sq ft that are more cost-effective to set up and faster to integrate with its omnichannel model. “The goal is to create a simpler and more efficient shopping experience,” Ingka Group Retail Manager Tolga Oncu had said when the concept was unveiled last August.
Five months on, the furniture retailer is looking to take a step up the ladder – setting up new stores in the 50,000-70,000 sq ft range in the country, which will sit comfortably between its smaller stones (15,000-20,000 sq ft) and big box retail outlets (4 lakh sq ft), Adosh Sharma, country commercial manager at Ikea India told FE recently. Ikea’s broader plan also includes doubling its investments in the country to over 20,000 crore ($2.2 billion) over the next five years and improving local sourcing.
Will all this help the retailer grab a larger share of the highly fragmented furniture and furnishing market in the country? Will the brand achieve profitability in the next two years in keeping with its plans?
Ikea realises copy-pasting its global retail strategy in India is not going to work. That explains its recent moves to tweak store sizes and product design. Over and above the regular 5-M-L strategy, the fourth format the brand is developing comprises no-frills planning and order points, focused on customers who want to design homes or seek complex solutions without distraction.
“Smaller stores, which fulfill purpose-led needs will help them to get closer to their customers,” says Devangshu Dutta, founder & CEO, Third Eyesight.
The furniture and home decor segment has been up against slow purchase cycles in India. Smaller sized stores that are closer to residential arras might help step up the frequency of purchases. “Players are moving towards a higher purchase frequency strategy and smaller stores will help lkea cash in on this opportunity,” says Kushal Bhatnagar, associate partner, Redseer Consultant Strategy. He says quick commerce has helped improve the purchase cycle in the home decor space, and that is something Ikea will likely tap going forwand.
Dutta says Ikea has taken a long-term view on India and the investments in the pipeline is an indication of the opportunity that awaits players.
The brand claims it has served close to 110 million customers in FY25 across channels, and online sales are growing 34% compared to the previous fiscal. While furniture contributed the lion’s share of its revenue, the food business contributed 100% and Ikea for Business (tailored solutions for businesses) another 19% to its topline.
(Published in Financial Express)
